FAQ

Frequently Asked Questions

Q: Does Queen Anne operate in the case of Lockdown?

A: Our Online Shop is operating under Level 4 protocols. Courier deliveries are contactless and delays may occur. Stay Safe. 

 

Q: How is your delivery during COVID Lockdown?

A: All deliveries must be contactless during COVID levels 4 to 1.

 

Q: Where is Queen Anne chocolate made?

A: All Queen Anne products are made in our factory in Christchurch, New Zealand.


Q:
Are all Queen Anne products Gluten Free?

A: Yes - our complete range is Gluten Free.


Q:
 Are the colours & flavours used in Queen Anne products natural?

A: Yes - all colours and flavours used in the making of our products are natural.


Q:
 Do your chocolate products contain Milk?

A: The chocolate we purchase does not have milk added as an ingredient, however the same machinery is used to make both milk and dark chocolate, resulting in cross contamination of milk from processing.  We have updated all the Allergen Statements on our packaging to read ‘Contains Dairy from Manufacturing’ to highlight this cross contamination.


Q: Where can I purchase Queen Anne products?

A: Visit 'where to buy' page to check out your nearest stores or call us on 0800 783 362 to find out. If your local store does not stock Queen Anne product you are looking for, please do not hesitate to ask the grocery buyer if they could stock it.


Q: What are the latest Queen Anne products?


A:
Our latest product is our Single Serve Milk Chocolate Marshmallow Egg and Milk Chocolate Pineapple Marshmallow Egg


Q: I have a comment or question about a Queen Anne product, what do I do?

A: Please do not hesitate to send us an email via 'Contact us' with your comments and questions as we would appreciate more details. You can also contact us through our Facebook page.


Q: Is Queen Anne a NZ company?

A: Yes - Queen Anne is a proudly family owned NZ company. Please go to our History to see how our Queen Anne story started.


Q: Do you use Palm oil?


A: No – there is no Palm oil in our chocolate or any other of our ingredients.


Q: If I am unhappy with the products, can I return it?


A: Yes – our Queen Anne Quality is very important. If you have any problems with our products please contact us on email via 'Contact Us' or call us directly on 0800 783362.


Q: What type of gelatine do you use in your marshmallow?


A: We use Beef gelatine in our marshmallow.


Q: Is your gelatine Halal?


A: Yes – the gelatine in our marshmallow is Halal certified.


Q: Is your chocolate Fair trade?


A: We partner with Barry Callebaut as our chocolate supplier – as one of the world’s largest chocolate manufacturers they have a programme Forever Chocolate to support farmers & sustainability. Please see link to information below:

https://www.confectionerynews.com/Article/2019/11/22/Forever-Ghana-how-Barry-Callebaut-s-sustainability-program-is-impacting-on-the-lives-of-the-country-s-cocoa-farmers


Q: What is your shipping policy?

  • Courier and shipping rates will be calculated on your order as you proceed through the checkout and enter your shipping details.

  • Once we have received your payment, your order will be dispatched by close of business the following day.

  • Please note that this service is not available for international orders - pricing on request.
  • Please note that we are unable to deliver to PO Boxes.

  • Please choose your order carefully as we cannot make changes after it has been invoiced and dispatched.

Postage, Processing and Handling Charge

Standard Nationwide: $7.85
Rural Area Nationwide: $12.50
Waiheke Island: $25.00
Great Barrier, Chatham, Stewart Islands: $30.00

Estimated Delivery Times

South Island orders are delivered within 1-3 working days of dispatch

North Island orders are delivered within 3-5 working days of dispatch

Rural and Waiheke Islands orders are delivered within 4-7 working days of dispatch.

Please note: Rural Delivery or remote locations will take longer, so please allow an additional 2 working days. Most customers will receive their order in 4 days, however it may take up to 7 days for courier company to transfer to their rural agent.

Disclaimer

  • You are responsible for the package once it has been delivered 
  • Goods that are signed for as 'received in good condition' cannot be claimed for if damaged
  • We are not responsible for weather related damage or delays