FAQ

Frequently Asked Questions

Q: Where is Queen Anne chocolate made?

A: All Queen Anne products are made in our factory in Christchurch, New Zealand.


Q:
Are all Queen Anne products Gluten Free?

A: Yes - our complete range is Gluten Free.


Q:
 Are the colours & flavours used in Queen Anne products natural?

A: Yes - all colours and flavours used in the making of our products are natural.


Q:
 Do your chocolate products contain Milk?

A: The chocolate we purchase does not have milk added as an ingredient, however the same machinery is used to make both milk and dark chocolate, resulting in cross contamination of milk from processing.  We have updated all the Allergen Statements on our packaging to read ‘Contains Dairy from Manufacturing’ to highlight this cross contamination.


Q: Where can I purchase Queen Anne products?

A: Visit 'where to buy' page to check out your nearest stores or call us on 0800 783 362 to find out. If your local store does not stock Queen Anne product you are looking for, please do not hesitate to ask the grocery buyer if they could stock it.


Q: What are the latest Queen Anne products?


A:
Our latest product is our Single Serve Milk Chocolate Marshmallow Egg and Milk Chocolate Pineapple Marshmallow Egg


Q: I have a comment or question about a Queen Anne product, what do I do?

A: Please do not hesitate to send us an email via 'Contact us' with your comments and questions as we would appreciate more details. You can also contact us through our Facebook page.


Q: Is Queen Anne a NZ company?

A: Yes - Queen Anne is a proudly family owned NZ company. Please go to our History to see how our Queen Anne story started.


Q: Do you use Palm oil?


A: No – there is no Palm oil in our chocolate or any other of our ingredients.


Q: If I am unhappy with the products, can I return it?


A: Yes – our Queen Anne Quality is very important. If you have any problems with our products please contact us on email via 'Contact Us' or call us directly on 0800 783362.


Q: What type of gelatine do you use in your marshmallow?


A: We use Beef gelatine in our marshmallow.


Q: Is your gelatine Halal?


A: Yes – the gelatine in our marshmallow is Halal certified.


Q: Is your chocolate Fair trade?


A: We partner with Barry Callebaut as our chocolate supplier – as one of the world’s largest chocolate manufacturers they have a programme Forever Chocolate to support farmers & sustainability. Please see link to information below:

https://www.confectionerynews.com/Article/2019/11/22/Forever-Ghana-how-Barry-Callebaut-s-sustainability-program-is-impacting-on-the-lives-of-the-country-s-cocoa-farmers